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Flows

Route: /flows

What it is​

A flow is a multi-stage process across departments — a recipe: stage 1 in Support, stage 2 in Finance, stage 3 back to Support, and so on.

Stages are usually linked by Handoffs. Live validation shows whether the next stage can start.

What it is for​

  • Encode end-to-end business processes (not just one agent task)
  • See which stage a pipeline run is in
  • Reuse the same process for many cases

Where you are in the flow​

Design Flow (once) → start a Flow run → stages execute / pause
  → Handoffs + My work for gates → Flow completes

You are here when designing or monitoring a pipeline, not when answering a single approval (that is My work).

What you do here​

  1. Open Flows; create a flow or open an existing one.
  2. Build stages on the canvas (which department / what handoff).
  3. Start a run when ready.
  4. Watch stage status; open blocked stages via Handoffs or My work.

Where work goes next​

SituationNext
Stage waiting on transferHandoffs
Stage waiting on personMy work
Stage is agent workAgents / department board
Need tools for a stageCapas + department permissions